At TheMangaStore, we are committed to providing high-quality products and ensuring customer satisfaction. To maintain transparency and clarity, here are the detailed terms of our Return & Exchange Policy:

1. General Policy Overview

• Returns are not accepted once an item is purchased, except in specific cases of damaged or incorrect products, as outlined below.
• Refunds, if applicable, are issued as store credits only. No cash or original payment refunds are provided.

2. Eligibility for Returns or Exchanges

To qualify for a return or exchange, the following conditions must be met:

Condition of the Product:

• Items must be unworn, unwashed, and in their original condition with all tags intact.
• Products that show signs of use, washing, or tampering will not be accepted.

Timeframe:

• Damaged or incorrect items must be reported within 24 hours of delivery.
• Claims beyond this timeframe will not be entertained.

Proof of Issue:

• Claims must be supported with clear photographic or video evidence showing the issue (e.g., damage, incorrect item).

Exclusions:

• Final sale items, including discounted products, collaborations, and limited drops, are not eligible for returns or exchanges.

3. Situations Covered Under This Policy

a. Damaged on Delivery

If your product arrives damaged:

• Report the issue through our Return & Exchange Portal within 24 hours of delivery.
• Attach photos or videos clearly showing the damage.
• Upon approval, you can choose between:
• An exchange for the same product.
• Store credits equivalent to the purchase value.

b. Incorrect Product Received

If the product you received differs from your order:

• Report the issue through our Return & Exchange Portal within 24 hours of delivery.
• Provide photographic proof of the incorrect item.
• Upon verification, we will:
• Arrange for an exchange for the correct product.
• Provide store credits if the correct product is unavailable.

c. Fit Issues (Exchanges Only)

If the size or fit doesn’t meet your expectations:

• You may request an exchange for a different size within 7 days of delivery.
• The product must meet the original condition criteria (unworn, unwashed, and with tags).
• Once the request is approved, allow 7-10 business days for the new size to be shipped.

d. Manufacturing Defects

If you identify a manufacturing defect:

• Report it within 24 hours of delivery.
• Provide clear photographic evidence of the defect.
• Upon approval, you can opt for:
• An exchange for the same product.
• Store credits if the product is unavailable.

4. Refund Policy

• Refunds, if approved, are issued as store credits only.
• Store credits can be used for future purchases and have no expiration date.
• No refunds will be processed to original payment methods or in cash.

5. How to File a Return or Exchange Request

All return or exchange requests must be submitted via our Return & Exchange Portal:

1. Fill in the required details, including order number and issue description.
2. Attach photographic or video proof supporting your claim.
3. Submit your request within the applicable timeframe (24 hours for damages/incorrect items, 7 days for fit issues).

Our team will review your claim and respond within 3 business days with the next steps.

6. Important Notes

Shipping Costs:

• Customers are responsible for return shipping costs unless the issue is due to a mistake on our end (damaged or incorrect items).

Multiple Claims:

For multiple claims on the same order, each issue must be reported separately within the applicable timeframe.

• Non-Compliance:
• Any product that does not meet the eligibility criteria will be returned to the customer at their expense.

7. Contact Us

If you have any questions or concerns, please don’t hesitate to reach out:

• Email: support@themangastore.in
• Whatsapp: 9871408313
• DM: Message us on Instagram @themangastore.in

THEMANGASTORE® is committed to ensuring your satisfaction. If you face any issues with your order, we’re here to help and make things right.